Terms & Conditions

Ordering: Orders will be accepted by telephone, fax, email or post. Please quote product code when ordering.
Payment terms: Payment to be received prior to the despatch of any goods
Carriage: Parcels will be sent either by post or carrier depending on the most economical cost. Our current basic carrier charge is £9.45 per consignment
Packing Charge: All orders will attract a small packing charge; the maximum charge is £2.50
Claims: No returns will be accepted without prior notification. Any claims for damage or shortages of any item must be notified within 3 days of delivery. Goods clearly damaged in transit must be notified within 24 hours of receipt.
Please note: Nearly all our glass shades are hand blown, it is therefore possible that some may have small imperfections such as air bubbles or small sand stones in the glass. These types of blemishes are regretfully beyond our control.
Old Flames Ltd reserves the right to change process and/or specifications of its products without notice or redress to its customers.
Old Flames Ltd Company Registration Number: 2429371